Home Cosmetic Science Talk Formulating Cosmetic Industry How to apologize

  • johnb

    May 17, 2017 at 7:53 am

    All very well making excuses after the damage is done but, this situation should never have arisen. Where was their “due diligence” during manufacture? Where were their QA procedures? How on earth did these faulty products get into the marketplace in such large numbers?

    I note from their website that the wipes are “Responsibly made in China” if it weren’t so potentially serious it would be a joke.


    The moral is: Don’t rely on silver citrate as a preservative

  • heraklit

    May 17, 2017 at 8:27 am

    Wow! I just saw this “made in China”…

  • johnb

    May 17, 2017 at 8:37 am

    I also noticed on the website there are “no stock” and “sold out” notices.

  • OldPerry

    May 18, 2017 at 4:33 pm

    String ’em up!  This deceptive brand really needs to change its ways. 
    I know micro contamination happens but when you formulate without proper preservation you deserve every bad thing that happens to you.

    Don’t let fear marketing interfere with your ability to make safe products.

  • tanelise

    June 4, 2017 at 10:43 pm

    How awful. And to make it sound like mold is just an “aesthetic” problem.

  • Doreen

    June 5, 2017 at 12:53 pm

    We believe the affected product is not likely to cause adverse health consequences, however, impacted wipes do have a spotted discoloration and the aesthetics are unacceptable

    What kind of an apology is this if they don’t even take full responsibility? A recall because the mold is no more than just an ‘aesthetic’ issue? And then name yourself ‘the Honest Company’. Really.  😮

  • Sunstone

    June 5, 2017 at 3:37 pm

    Oh man, this company keeps doing that! First it was that thing with the ineffective sunscreens and now this!

  • Doreen

    June 5, 2017 at 5:59 pm

    Here it says ‘limited availabilty’ and ‘out of stock’ now.
    So much BS, unbelievable! Cruelty free and made in China do not really go together.  :|

    Their baby powder is ‘voluntarily’ recalled aswell.

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