Hair and body wash causing hair to fall out?A customer has complained that our h&b wash is causing her hair to fall out. Says she used to use Herbal Essence h&b before without issue. The thing is, our formula is similar to HE.Formula:58% h2020% sles20% coco betaine2% veg glyceringermall plusWe have been using this formula for ~2 years on ourselves, friends and family; and selling for about a year with no issues(multiple people even saying it is their favorite h&b wash)Should this formula be causing hair to fall out? Could germall plus cause hair to fall out? Is this a situation where not every product is suitable for every person?Thank you for any input.
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