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Hair and body wash causing hair to fall out?
A customer has complained that our h&b wash is causing her hair to fall out. Says she used to use Herbal Essence h&b before without issue. The thing is, our formula is similar to HE.Formula:58% h2020% sles20% coco betaine2% veg glyceringermall plusWe have been using this formula for ~2 years on ourselves, friends and family; and selling for about a year with no issues(multiple people even saying it is their favorite h&b wash)Should this formula be causing hair to fall out? Could germall plus cause hair to fall out? Is this a situation where not every product is suitable for every person?Thank you for any input. -
5 Replies
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Welcome to formulating in the 2020’s.
No, your formula is not cause hair to fall out.
No, Germall plus does not cause hair to fall out.This is a case where consumers post stuff on Tik Tok, Facebook or Instagram about products making their hair fall out. They find a lawyer who is willing to file a class action lawsuit, then they hope the company will settle.
Tresemme is going through this right now.
https://www.onderlaw.com/they-wanted-the-healthy-hair-this-shampoo-promised-instead-they-lost-their-hair/It’s a complete and utter sham of a lawsuit but lawyers have made a lot of money suing Wen and maybe Deva Curl for unsubstantiated hair loss claims. Look for more lawsuits like these in the future.
Good luck!
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Thanks Perry.
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I read that story about Tresemme class action and thought I need to buy some DMDM until it is completely banned..
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@ngarayeva001 - it won’t be banned. It is approved in the EU by the SCCS and the CIR also confirms its safety. Unilever made the mistake of settling a similar lawsuit with a Suave product and lawyers probably figured they could get a settlement out of the company for Tresemme.
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I saw the Tresemme scaremongering on Facebook today along with a link to check your ingredients on the EWG website. I just sat there shaking my head.Thankfully, someone had already beat me to warning against the EWG.There is probably more formaldehyde in their organic apple.
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