Balm behaving the opposite of what I’d expect..
Hoping someone can shed some light on this weird issue I’m having. I created a balm for a customer to replicate their existing product, which is a softer creamy anhydrous balm. However, upon them receiving the balm, they are stating it is too hard. When showing them the sample they received from me vs. my sample retain, they are totally different (mine being soft, theirs being hard). If something happened during shipment (which we are shipping from extremely hot weather to extremely hot weather 2 hours away), I would have expected the sample to turn grainy, not into a harder balm. Does anyone have any ideas? Should I perform a certain type of test before sending (placing in an incubator at greater than 50C)? My formula contains 13% beeswax and the rest vegetable oils (mostly sunflower and olive).
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