Betterusername
Forum Replies Created
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I did find “Carol” to be very generous when she did get around to doing the work, I think there were good intentions for the most part which is why I stuck with it for so (too) long. As Perry said that’s only part of the job though, if a formulator doesn’t give the client a finished formula they can actually take to a manufacturer, or if they don’t communicate properly, that can cripple their clients business. I think a business which is regularly failing customers in that way has a duty to fix it, even if it’s by hiring people to do the bits they’re struggling with like talking to clients or finishing off lab work, and hiking their fees. I’d happily pay much more for a better experience as otherwise it costs me in the end anyway.
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Also, based on what @GabyD is saying and her region, I suspect my Carol and hers may well be the same.
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Pretty sure Carol is an actual chemist and member of SCC. Formulations were good, was really happy with all the science, however professionalism and communication not so much. If she doesn’t like what you’re asking for as a client, she seems more likely to make an unflattering public post about it than have a conversation with you directly. It’s all quite problematic and having only worked in a collaborative, professional environment, not something I knew how to navigate at all. Before Carol I almost hired someone who’s visible online and a member of the SCC and associated with a well known chemist. Turns out she’d faked her experience so that wouldn’t have gone well either. The problem is that people don’t generally name their chemists/labs, there’s no reviews or anything so no accountability. My manufacturer are brilliant so far which is a saving grace and I have recommendations for others who I’m looking forward to working with. I’m sure all you on here are wonderful though, we seem to have had bad luck.
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Hi Gaby. Hope you found a way forward, how stressful for you. I’ve also worked with a chemist who started going AWOL after the first few months. I would be promised new samples in the post but 3 months later, no samples and no response. Plenty of Instagram and blog posts though. Repeat about 4 x. I’m wondering if we have the same “Carol”. It’s cost me thousands more to get the formulation finished & passing tests via the manufacturers lab and it’s still not passing challenge tests. Process has taken 2 years so far and has put huge strain on my family as we took out a loan for r&d with no return so far and increasing costs. I realise this isn’t the same scale as yours but your story sounds familiar.