• Posted by mmarr on June 10, 2025 at 8:29 pm

    Hi all,

    I would like ask if anyone had counter the same issue. Previously, I am formulating face cleanser, the texture was moisturising enough. Unfortunately, the colour of products become decolourised over the time. Therefore, I decided to add EDTA (0.1%). Then, suddenly, I received a complaint, said that the cleanser not same a previous. His skin felt dry. So, while try to find the best solution, I would like to ask if anyone experienced the same? Does adding a bit EDTA really increase the irritation to the skin? Feel free to share your thought.

    Thank you!

    mmarr replied 10 hours, 19 minutes ago 4 Members · 6 Replies
  • 6 Replies
  • fareloz

    Member
    June 11, 2025 at 6:16 am

    We need the full formula with manufacturing process in order to answer your question

    • mmarr

      Member
      June 11, 2025 at 7:56 pm

      Since our products mainly tackle for sensitive skin people. so their will be more sensitive.

      the formula briefly like this :

      old formula

      Aqua

      glycerin

      Acrylates/C10-30 Alkyl Acrylate Crosspolymer

      lauryl betaine

      disodium laureth sulfosuccinate

      sodium cocoyl isethionate

      actives

      preservative

      new formula

      Aqua

      EDTA 0.1%

      Acrylates/C10-30 Alkyl Acrylate Crosspolymer

      lauryl betaine

      disodium laureth sulfosuccinate

      sodium cocoyl isethionate

      Glycerin

      actives

      preservative

      For new formula, we make little change, they put glycerin in surfactant system. I suspect too if change glycerin in surfactant phase will boost up surfactant power and make the feel become drier.

      p/s: Sorry cannot disclosed all the formula

  • Fekher

    Professional Chemist / Formulator
    June 11, 2025 at 7:51 am

    @mmarr i never recived complaining from EDAT in such level .

    • mmarr

      Member
      June 11, 2025 at 7:59 pm

      our product for sensitive skin. maybe the customer had a very dry skin and have used the old formula. so he can detect the differences right away.

  • ozgirl

    Member
    June 11, 2025 at 6:40 pm

    We need your formula to help more.

    When a product with a dye loses color it is often associated with UV exposure. What is your packaging?

    • mmarr

      Member
      June 11, 2025 at 8:18 pm

      we are using plastic packaging. Then, the color also actually from natural colorant

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