-
Fact or fiction…. ? Regarding medical claims in customer comments / reviews.
As I dust the cobwebs off of my brain…. it seems as though I had once heard that the FDA has some expectations for the monitoring of your own reviews? Not sure if I imagined this…. dreamed it… or if it is reality.
Of course, I am aware that one cannot make false medical claims on cosmetics in marketing propaganda, but where the lines blur is when the claims are made by those writing a legitimate review. Often overzealous consumers will make elaborate claims about a product, that clearly cannot be substantiated.
Is there any FDA verbiage that addresses customer reviews of unsubstantiated medical claims for a cosmetic product? (Links appreciated.) Does the seller have an obligation to correct medical claims in the customer reviews?
Aloha. 🌴
-
This discussion was modified 2 days, 15 hours ago by
Graillotion.
-
This discussion was modified 2 days, 15 hours ago by Graillotion.
-
This discussion was modified 2 days, 15 hours ago by
-
2 Replies
-
It’s the FTC as far as I know. I’m in Europe but an American friend asked for help about six month ago, so I had to go through them all: rule, guidance, resources…
https://www.ftc.gov/business-guidance/resources/consumer-reviews-testimonials-rule-questions-answers
ftc.gov
The Consumer Reviews and Testimonials Rule: Questions and Answers
The Commission’s Rule on the Use of Consumer Reviews and Testimonials, which went into effect on October 21, 2024, addresses deceptive and unfair conduct involving consumer reviews and testimonials. The rule authorizes courts to impose civil penalties for knowing violations and … Continue reading
-
The conversation here might also help
Log in to reply.