[Kiwi]

Bobzchemist - wow, thank you. I believe you have clarified my next moves so I really can’t thank you enough!

Definitely the best idea to start with the 2 simples - they are selling out the other products about 5 to 1 so it makes total sense! And I was getting a little too serious about exact duplicates, love the ‘new and improved’. I worked in skin care for years (in spas etc) and sometimes forget those things when I get too involved in the business-y side…

I’ve started looking at both other private labels and contract, will begin communicating with a few and decide on the best options. 

Really, I came to this forum for help but am still blown away by it. Thank you again for taking the time to share your experience and support, you are awesome!

[Kiwi]

DavidW - thank you. Your post was really helpful and to be honest that is what I feared. Moving manufacturer only to regret it! 

My orders at not large at all which I’m very aware of - 100 of each per month right now. 

I’m so aware of this I hardly ever call, and even place my orders through their ‘online portal’. The last call I placed I spoke to them about terms (30net) instead of 100% on shipping since I’ve been ordering from them for nearly a year and never missed a payment. Explained this would allow me to place bigger orders too - and they didn’t even consider it. 

Then, for some reason they started charging me 50% on order again and 50% on shipping, stating it was a mistake on their end regarding the 100% on shipping for the past few months!

Another reason I’m looking at moving is cost, even with larger orders my current manufacturer is much more expensive, still like purchasing wholesale. If I can get the products made at another manufacturer for less, then I can order more and grow faster. For example, one peel costs me $14 per unit.

I understand I’m a very small customer for now, but the big ones have to start somewhere right?

To be honest I feel like because I am so small, that I am being a big pain even letting them know how I feel - especially now. But you’re right, I am best to be 100% sure I want to leave (or stay)….  suppose it’s like any relationship, you gotta let people know how you feel!

Thank you - I sincerely appreciate it.

[Kiwi]

Thank you both for your replies - seriously helpful. Bobzchemist I didn’t realize the difference between reverse engineering and duplicating, that’s something worth thinking about. The ‘simple’ products are my best sellers for now, so I may look in to those 2 first and take it slow - funds are limited *sigh.

David - is INCI the ingredient list?  Sorry I’m not familiar with that abbreviation…

And thank you for validating the supplier issue -  I have been feeling uneasy about the original manufacturer lately and as the brand grows definitely want a better match.