• Posted by mmarr on June 10, 2025 at 8:29 pm

    Hi all,

    I would like ask if anyone had counter the same issue. Previously, I am formulating face cleanser, the texture was moisturising enough. Unfortunately, the colour of products become decolourised over the time. Therefore, I decided to add EDTA (0.1%). Then, suddenly, I received a complaint, said that the cleanser not same a previous. His skin felt dry. So, while try to find the best solution, I would like to ask if anyone experienced the same? Does adding a bit EDTA really increase the irritation to the skin? Feel free to share your thought.

    Thank you!

    mmarr replied 10 hours, 2 minutes ago 6 Members · 10 Replies
  • 10 Replies
  • fareloz

    Member
    June 11, 2025 at 6:16 am

    We need the full formula with manufacturing process in order to answer your question

    • mmarr

      Member
      June 11, 2025 at 7:56 pm

      Since our products mainly tackle for sensitive skin people. so their will be more sensitive.

      the formula briefly like this :

      old formula

      Aqua

      glycerin

      Acrylates/C10-30 Alkyl Acrylate Crosspolymer

      lauryl betaine

      disodium laureth sulfosuccinate

      sodium cocoyl isethionate

      actives

      preservative

      new formula

      Aqua

      EDTA 0.1%

      Acrylates/C10-30 Alkyl Acrylate Crosspolymer

      lauryl betaine

      disodium laureth sulfosuccinate

      sodium cocoyl isethionate

      Glycerin

      actives

      preservative

      For new formula, we make little change, they put glycerin in surfactant system. I suspect too if change glycerin in surfactant phase will boost up surfactant power and make the feel become drier.

      p/s: Sorry cannot disclosed all the formula

      • Adamnfineman

        Professional Chemist / Formulator
        June 12, 2025 at 8:15 am

        What’s your pH? What’s your preservative?

        • mmarr

          Member
          June 12, 2025 at 7:07 pm

          our pH is 5-5.5 mostly around 5.2. we used phenoxyethanol and ethylhexylglycerin blend

  • Fekher

    Professional Chemist / Formulator
    June 11, 2025 at 7:51 am

    @mmarr i never recived complaining from EDAT in such level .

    • mmarr

      Member
      June 11, 2025 at 7:59 pm

      our product for sensitive skin. maybe the customer had a very dry skin and have used the old formula. so he can detect the differences right away.

  • ozgirl

    Member
    June 11, 2025 at 6:40 pm

    We need your formula to help more.

    When a product with a dye loses color it is often associated with UV exposure. What is your packaging?

    • mmarr

      Member
      June 11, 2025 at 8:18 pm

      we are using plastic packaging. Then, the color also actually from natural colorant

  • ketchito

    Member
    June 12, 2025 at 7:49 am

    A consumes once came to me saying that she liked one of the conditioners I gave her, but not the other. When I told her they were both the same formula, she was schocked, so, one consumer opinion shouldn’t force you to change your formula.

    Btw, wherever you put Glycerin in a cleanser, it’ll always impair surfactants performance, especially foam.

    • mmarr

      Member
      June 12, 2025 at 7:09 pm

      oh i see, thanks for your advice

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