We have been providing Private Label formulation services for some years. We present an invoice, and after full payment, we proceed with the formulation service based on the customer brief.
This does not include the full production of the finished formulation, we have a separate contract for manufacturing.
And included is up to three tweaks of the formulations presented, plus samples of the formulations for customer evaluation.
Recently, after providing the customer with three variations for their evaluation and trialling with customers, they requested a refund, even though all the work had been done.
MY QUESTION: has anyone developed a contract, or set of Terms & Conditions for contact formulation services?
Dr. Mike Thair
Cofounder & Chief Formulator