How to apologize - Cosmetic Science Talk

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  • All very well making excuses after the damage is done but, this situation should never have arisen. Where was their "due diligence" during manufacture? Where were their QA procedures? How on earth did these faulty products get into the marketplace in such large numbers?

    I note from their website that the wipes are "Responsibly made in China" if it weren't so potentially serious it would be a joke.

    https://www.honest.com/baby/honest-wipes

    The moral is: Don't rely on silver citrate as a preservative

  • Wow! I just saw this "made in China"...
  • I also noticed on the website there are "no stock" and "sold out" notices.
  • String 'em up!  This deceptive brand really needs to change its ways. 
    I know micro contamination happens but when you formulate without proper preservation you deserve every bad thing that happens to you.

    Don't let fear marketing interfere with your ability to make safe products.
  • How awful. And to make it sound like mold is just an "aesthetic" problem.
  • edited June 5
    We believe the affected product is not likely to cause adverse health consequences, however, impacted wipes do have a spotted discoloration and the aesthetics are unacceptable
    What kind of an apology is this if they don't even take full responsibility? A recall because the mold is no more than just an 'aesthetic' issue? And then name yourself 'the Honest Company'. Really.  :o

  • Oh man, this company keeps doing that! First it was that thing with the ineffective sunscreens and now this!
  • edited June 5
    @johnb,
    Here it says 'limited availabilty' and 'out of stock' now.
    So much BS, unbelievable! Cruelty free and made in China do not really go together.  :|

    Their baby powder is 'voluntarily' recalled aswell.
    https://www.honest.com/baby/organic-baby-powder
    http://people.com/bodies/jessica-alba-honest-company-recalls-organic-baby-powder/
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